Offers a suite of tools for remote support and systems management, including remote desktop connection, remote control, system troubleshooting and diagnostics, and file transfer capabilities.Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.Available in both on-premise and cloud-based versions, offering flexibility for businesses and organizations of all sizes.Supports multiple operating systems, including Windows, Mac, and Linux.User-friendly and customizable interface, making it easy for users to navigate and personalize the software. While it may not be suitable for everyone due to its cost and learning curve, its range of features and customization options make it a valuable asset for businesses and organizations that require robust remote support and systems management capabilities. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.Ĭomments: Overall, Dameware software is a comprehensive remote support and systems management solution that provides a range of tools to help IT professionals and MSPs manage and support their IT infrastructure. It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.
I use this program daily, and would not be able to get done what I need to do without it.
Am able to get a session started with in a few seconds of opening the application. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. Comments: Over all, my experience with DameWare has been great.
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